License key not working for support ticket

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 16, 2019 at 2:14 PM #12171
    xiantaylor
    Participant

    I am trying to submit a ticket but I am being told that my license key does not exist. However, it does exist and is a lifetime license. Can you help me?

    October 19, 2019 at 3:25 AM #12207
    Rabindra Tharu
    Participant

    Hi @xiantaylor,

    Let us check your license validity. In starting we provided only one year of support for the each license but for now, we providing lifetime support. So give us 2 days’ time so that we can make your license lifetime validity or if any other issue is there we will let you know.

    Thanks!

    October 20, 2019 at 5:13 AM #12220
    Rabindra Tharu
    Participant

    Hi there,

    Could you please allow us your purchase email.

    Thanks!

    October 20, 2019 at 6:16 AM #12223
    xiantaylor
    Participant
    This reply has been marked as private.
    October 21, 2019 at 5:21 AM #12245
    Rabindra Tharu
    Participant
    This reply has been marked as private.
    October 21, 2019 at 9:53 AM #12247
    xiantaylor
    Participant
    This reply has been marked as private.
    October 25, 2019 at 6:53 AM #12308
    Rabindra Tharu
    Participant
    This reply has been marked as private.
    November 4, 2019 at 4:57 AM #12451
    xiantaylor
    Participant

    I have tried logging a support ticket, but the license keys do not work. They say they are ‘active’ but then I get an error that they ‘do not exist’. Can you help?

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