Go Answer’s contact center services are intended to assist your company in flourishing at an affordable price. The corporation is aware of the challenges which businesses confront often. Hence, they aim to make your work a little easier. And courtesy of their contact center systems, you can focus on what matters most: growing your company.

They provide a broad range of services, like inbound sales, scheduling an appointment, and more, to help your company provide great customer support to all your customers, no matter what time of day it is. Because of this, Go Answer may be an option worth looking into for those looking for a means to manage incoming calls.

Company Information

It is no surprise that customers refer to Go Answer as a “partner” since it is a reliable firm with affordable costs and a great track record.

With 1888GoAnswer’s live phone answering service, you’ll get a broad span of services tailored to you and your problems as the customer. Their desire for consumer loyalty only exceeds client happiness. Go-Answer receptionists have the duty and basic aim of satisfying your customers’ problems as if they were interacting directly with you.

Those working at Go Answer’s healthcare department technical support have undergone serious coaching in everything from booking appointments to patient queries and concerns. Whether you operate a dispensary or a large hospital, 1 888 Go Answer gives personalized answering services to meet your specific requirements.

Currently, North American customers are Go Answer’s primary focus; the company has experience working with online retailers, legal firms, publishers, financial institutions, and real estate agents. When it comes to Go Answer’s employees, they take their time to become familiar with your sector so they can deliver the most competent services possible.

The company aims to provide the best possible customer service. Plus, their 24-hour multilingual Go Answer contact center has attracted international attention. They provide a plethora of options for businesses looking to outsource technical support services. Having a courteous receptionist to take your phone calls and messages would make working much more enjoyable for you. For this reason, Go Answer charges a price for its services since not every company can afford an in-house contact center.

Service Focus

Regarding inbound services, you can count on 1888GoAnswer to deliver. Upon appeal, the business may also provide outbound call center services. So, if you’re interested in learning more about this service’s contact center services, below are more details:

1. Answering Services

Your team members shall never miss an important call again, thanks to Go Answer’s efficient and first-rate call answering services. When you’re away from your workstation, you can still maintain a strong presence in the company thanks to this service.

2. Contact Center

For businesses, Go Answer’s experienced staff can manage emails, live online chats, and client service requests, in addition to taking your calls around the clock. All of these things go hand in hand and will assist you in increasing client happiness, retention, and loyalty.

3. Outbound Services

Successful businesses know that finding the right audience and delivering the appropriate message is important to their operations. Go Answer allows companies to outsource all of their outgoing phone calls to a team of highly-trained and experienced employees. To ensure that each customer is gruntled, the firm’s employees will efficiently perform all outbound phone calls.

4. Legal Intake

1 888 Go-Answer has a product specifically made for legal practitioners. The Legal Intake service allows you to delegate the management of all your leads, customers, and cases to outside professionals. There are many benefits to outsourcing some of your prospect generations to a third-party company, for example, getting a stable leads and saving your in-house staff valuable resources for other important projects.

5. Live Answering

Your business may benefit from the company’s live answering service, which can help you take calls around the clock. The scripts you give the agents ensure that all phone calls are properly handled per your company’s branding message.

6. Message Taking

The contact details of callers and their purpose for reaching out are saved by agents, who then forward the details to particular people in your company.

7. Client Support

Go Answer operators may handle incoming customer questions or grievances without the need to involve your business staff.

8. Order Taking

1 888 Go Answer agents may guide your customers through the purchasing course and accept orders. You may expect them to handle themselves as if they are staff members in your shop, taking orders as you would. Cross-selling and upselling may also be done with the aid of these people. Order taking and sales are some of the many services they provide.

9. Frequently Asked Questions (FAQs)

Customers are allowed to give Go Answer fifteen of their most commonly asked queries to better serve the callers.

10. Consumer Retention

1 888 Go Answer’s Agents may also provide comprehensive client retention services, including trying to appease disgruntled customers. To keep your customers happy, agents may send out coupons on your behalf.

11. Virtual Receptionist

The Virtual Receptionist is good whenever you want to simplify daily tasks and ensures company steadiness, even during stressful moments when staff members are unavailable. And for those who need to manage the receptionist duties more efficiently, the rostrum’s last service is here to assist you.

12. Email and Text Message Notifications

All subscriptions come with email and text alerts, irrespective of the plan. These alerts tell clients about any account alteration, meetings rescheduling, or script changes.

13. Client Portal

The company has a portal where customers can access their information in real-time, for example, minutes used or remaining, phone calls received or results and the mean period of the ring. Also, through the online portal, you can customize scripts deployed by agents to answer customers’ queries. The changes done to the script are real-time. Hence, letting agents deploy the brushed-up script immediately.

14. Web Chats

In today’s world, live chats are a need for every business. Hence, Go Answer will manage your online chat questions and serve your customers with relevant answers. As a result, they allow you to be available every moment, even if you’re doing other tasks. There is no need for customers to feel like they are being side-lined.

15. Call Patching

When the need arises, calls are routed straight to your appropriate the designated person at no extra cost.

16. Smartphone Application

As a client, you’ll be given access to a mobile app. Hence, letting you keep tabs on the status of your account at all times. Ensure you have enough money set aside by checking your leftover minutes. You’ll access reports at any time. You may unearth the typical length of a phone call. By monitoring everything yourself, this software makes the corporation more responsible.

17. Bilingual Support

1 888 Go Answer employees are good in both English and Spanish. It’s usually a good idea for your technical support to be able to communicate in many languages. Multilingual assistance may be useful even if your customers speak English as their first language.

Budget Focus

1 888 is cheaply priced; on the other hand, the most fantastic per-minute use prices are at higher volume levels. No matter your monthly membership level, you’ll get all basic services for free. This is a refreshing change from other contact centers, limiting functionality reliant on the plan you choose to subscribe to.

• Pay as you go: USD 50 monthly
• 100 min: USD 110 monthly
• 250 min: USD 250 monthly
• 500 min: USD 475 monthly
• 1,000 min: USD 900 monthly
• 2,500 min: USD 2,200 monthly
• 5,000 min: USD 4,200 monthly
• 10,000 min: USD 8,200 monthly
• Custom plan: Customers with more specific requirements may work with Go Answer’s Sales team to create a bespoke solution that meets their needs.

Some more capabilities may be bought as add-ons to Go Answer.

It is possible to use this system for thirty days at a time with no long-term obligations. 1 888 is a scalable solution appropriate for scaling up businesses with changing call levels since you may modify your package at any given time, depending on predicted call volume.

1888 gives one of the cheapest hourly rates for devoted agents: $14.50. Even though contact centers need at least five committed workers on an entire eight-hour shift, this may be pricy. So, if your business receives a generous number of calls or conducts outbound promotions specifically designed, using devoted agents is the cheapest alternative.

A $75 one-time set up cost is associated with the service; on the other hand, you will be wanted to pay this if you use the company’s free trial. Although the startup price is higher than the other technical support services we researched, the free trial duration is longer than those presented by the competition.

Frequently Asked Questions

What is Go Answer?

1 888 Go Answer is a respected subcontracting firm that gives companies great help for client service in the legal, real estate, and publishing sector in addition to e-business. Via multiple channels subcontracted center systems, Go Answer aims to ensure that customers don’t miss any chances. Its client support technicians are available to reply immediately via online chat, phone call, and email, irrespective of time.

What is the purpose of 1888 Go Answer?

In addition to taking the message, the rostrum gives various other services. Live agents are available to help your customers with issues bugging them. Using the platform, you can rest easy knowing that your customers’ order information is safe. It also includes a meeting scheduling system and a dashboard for accessing all of your relevant data.

Why hire Go Answer call center service?

From Coldwell Banker to Market Action Research, Go Answer’s clientele have given it high marks for trustworthiness. To further assure you of its reliability, it is also authorized by the BBB.

Where are Go Answer’s Corporate Headquarters?

The headquarters of Go Answer is in Garden City, New York.

What Happens If There Are Unused Minutes At The End Of The Month?

You must make the most of your time with 1 888 Go Answer because no rollover minutes are available. Hence, choose the optimal price package for your company’s requirements. Count the number of phone calls your business makes every month. Overestimation will result in an endless supply of minutes that will be squandered.

Which sectors does 1 888 Go Answer cater to?

The company provides solutions for various markets, including healthcare, energy, transportation, banking, and consumer goods.

Approximately how much money does Go Answer bring in Every Year?

Go Answer’s yearly income has not been released.

Do they have the Ability to Answer Several Calls At Once?

The firm may handle a hundred incoming calls simultaneously for your account. Nobody will ever get a busy signal while calling your number. If you’ve been having trouble getting through, your phone provider is probably to blame. It’s usually a good idea to inform your phone service provider that you’ll be rerouting your calls to the contact center. Contact center services are an incredible advantage since they can manage a large volume of calls compared to your workforce.

What Languages are supported by Go Answer’s Software?

It’s possible to use Go Answer in the following languages: English.

Is there a smartphone application for 1 888 Go Answer?

Go Answer does provide a smartphone application.

Is there a free trial available for 1 888 Go Answer?

No, 1 888 Go Answer does not provide a free demo.

What is the price of Go Answer?

1 888 Go Answer has a monthly subscription price of $50.

For how long can my Customers expect to be on hold?

Using Go Answer, you may be confident that your phone will be answered within 20 seconds. Hence, callers won’t wait for long because of their quick response times. They’ve clocked in at a time that’s 30 seconds faster than average.

Will my callers be greeted with a message while they are on hold?

Regular hold music will be playing for your clients. You may do so for those who like a more personalized message or music choice. Maintaining consistency throughout your calls is made more accessible by personalizing your message.

Strengths

• The Best Inbound Call Center

Since it provides a wide range of capabilities at affordable monthly rates, 1 888 Go Answer was a top pick for inbound contact services. Personalized plans may be created for enterprises that need roughly 10,000 minutes of data storage space. The company simplifies scaling up or down according to your needs.

• Best Customer Service

Customers rave about how well the firm treats them. But they’re also a pleasure to work with since they’re so personable and knowledgeable.

• Extremely Competitive Pricing

It’s pretty affordable to use Go Answer, and if you feel like it’s not fulfilling your aim, you can always upgrade to a bespoke solution or use the pay-per-use model.

• Customers can Curate their FAQs

The company urges its customers to craft their FAQs of virtually fifteen, so the Consumer Support team can better help the customer’s callers.

• Bilingual Support

Spanish-speaking callers can get help from Go Answer, which provides bilingual services.

Weaknesses

• Faulty Live Chat

When the company’s customer care reps are occupied, the company’s chat help doesn’t operate at all. Plus, their site is riddled with broken links, making it challenging to learn about all of their contact center services.

• It’s not Very Affordable

Although the 1 888 platforms are competitively priced, it’s not the most affordable alternative. As a matter of fact, its per-minute charges get competitive with its expensive packages. Fortunately, the platform isn’t a tiered service. Hence, although you select the cheapest package, your business is allowed to use all the important services that the rostrum offers. Regrettably, this isn’t the scenario with most of its rivals.

• Outbound Services on a Case-by-Case Basis

No matter what the situation, Go Answer explicitly provides outbound services on a personal basis. As a result, it is hard to evaluate the outbound services that the business offers. The company demands an analysis of your requirements before developing an outbound strategy for your company.

Who Needs It?

Any business needing a call center should turn to 1 888 Go Answer. Their services are available to anyone who makes less than 100 minutes of phone calls each month. Its “pay as you go” model lets small companies pay for only what they use. The company has previously worked with businesses within the legal sector, medicare providers, and online retailers. Many of these companies have found that Go to Answer has made it easier to communicate with customers.

Go Answer’s Call Center deals with phone calls, SMS, emails, and live chat. And you might reap heavily from these capabilities if you carry out appointment booking or prospect development via emails and phone calls. In addition, the company is appropriate for you if you want a 24-hour contact center. It’s the ideal approach to guarantee that you provide each customer the attention and assistance they deserve. Using Go Answer may help if you have Spanish-speaking customers and your employees don’t know the language well. Customers who speak English and Spanish may be served by this company, which is multilingual.

Opinion

When it comes to inbound contact center services, we recommend Go Answer. It provides a wide range of features and a variety of price options.